The Ottawa Hospital Highlights 2008-2009
Quality Indicators
We hold ourselves to high standards. Quality Indicators are the benchmarks we use to measure patient satisfaction and our performance. Our goal is to be in the top 10% of North America's Teaching Hospitals and we're working to make that happen by improving on such things as wait times, cancelled surgeries, infection rates and other essential hospital services.
Quality Indicators are the areas we look at closely so that we can learn from our own successes improving patient care daily.
We committed to studying and improving quality at TOH so that our patients can continue to trust us with their health care needs secure in the knowledge that we strive to improve in every part of the hospital.
Quality indicators help us remind patients and visitors that we listen.
| Quality Indicators | 2007-2008 | 2008-2009 |
|---|---|---|
|
Average wait time for Priority 2 Urgent MRIs |
N/A | 24 HRS |
| Total Elective Scheduled Surgeries | 22,632 | 24,657 |
| Total Elective Surgery Cancellations due to lack of beds | 247 | 219 |
| Patient Satisfaction: Admitted Patients | 94.0% | 94.1% |
| Patient Satisfaction: Emergency Department | 85.9% | 85.8% |
| Occupancy (the average % of hospital beds occupied from Monday to Friday) |
100.7% | 100.9% |
| Infection Rates |
Rate | Rate |
| C. Difficile | 0.38% | 0.49% |
| MRSA | 0.42% | 0.45% |
| VRE | 0.07% | 0.06% |